Sunday, August 7, 2011

Eighth Chapter


Eighth Chapter
Anne
In which the history of hospitals, nurses and gender roles affect the present.

   In the beginning there was the Pennsylvania Hospital in Philadelphia. As with so many other institutions in that city, Benjamin Franklin was one of the founders. There were no trained nurses in those days, just women from the almshouse who worked in return for room and board. The hospital was in effect a family, and these women were the self sacrificing caretakers of that family, doing the housekeeping, laundry, cooking, bathing, etc. The Doctors were of course the head of the hospital family, and enjoyed all the perks and privileges. Remember too, that in those days bathing was believed to not be a healthy thing to do on a regular basis. Medicine itself was full of dangerous treatments such as bleeding and purging and even the use of animal dung and herbs as poultices for wounds. Hospitals were for the “Deserving Poor”, meaning the employed working class. Indigents need not apply. Wealthy people were cared for in the home.

   All this began to change with the Crimean war in Europe with Florence Nightingale, and the Civil war in the US with Clara Barton. The need for hygienic conditions became apparent, medicine began to be practiced on a scientific basis, and the need for a more trained workforce was recognized. The nurses now were those women of the working class who had to provide for themselves, and did not qualify as governesses or maids, the other legal occupations open to independent women. They were still seen as the caretakers of the hospital family, and got a meager wage, if any, as well as room and board. All respect and obedience was due to the heads of the family, the Doctors.  As medicine advanced, this evolved into an apprenticeship model to train nurses, and the hospital school of nursing became the norm. Every hospital had one. At the same time, Doctors began to look at the practice of medicine as a business, and the hospital as their enterprise. Labor costs need be contained of course, so there was a great incentive to use the apprentices as an unpaid or lowly paid work force, so there was little need to employ the graduates of these programs. They were only there for the good of the family anyway.  A few graduates were employed as supervisors. Other graduates worked for the wealthy in their homes on an as-needed basis.

   World War Two brought the next significant changes to nursing. Practically overnight, the need for a highly trained workforce of nurses materialized. The military establishment saw the need to regularize this workforce, to give them advanced training, and pay them accordingly, which led to commissioning them as officers. Before this they were just volunteers, with minimal sort of training. However, with the war over, the need shrank, and most of this cohort married and entered civilian life. Hospitals still needed this workforce so the apprentice system expanded and the employment prospects for graduates grew. Graduates staffed the days, apprentices the night shifts and weekends. Nurses were still the caretakers of the hospital, and expected to be totally self sacrificing. Nurses were explicitly excluded from basic labor laws such as Taft-Hartley, minimum wage, overtime, etc. Pay was not good. As recently as the late seventies nurses did not make as much as grocery checkout clerks.

   The next significant change was the explosion of technology in medicine. More people were in hospitals for more and more complicated procedures and treatments. Suddenly there was a large shortage of nurses. To further complicate the picture, the organization that accredited nursing schools banned the use of students to staff hospitals. Hospital schools of nursing began to close everywhere. There was no incentive for a hospital to have a school if it was not a source of cheap labor. The nursing shortage grew; wages climbed, and into this milieu entered Anne.

   Anne was a looker. She turned heads on the street. She had begun to notice the effect she had on men when she was a teen. People always told her that she should be a model, an airline stewardess or that she should enter beauty contests. None of those things interested Anne. She learned to divert men’s advances with a joke, or failing that, a verbal slap. Boys her own age generally fell into two categories: the ones who became awkward and shy, or those who became showoffs, boastful and silly. There were problems with cliques among girls, some very jealous of the attention she received from the Don Juans. In high school, she became interested in biology, and won a science fair second place with a project on the effect of various metals as antibacterials. Because of her looks, she got more of the local media attention than the first place winner, which distressed her. She moved on to the State University, where she decided that nursing was what fit her interests best. She grew to despise the frat men and jocks that plagued her initially, and then spread stories of her supposed frigidity in the wake of her refusal of their advances. And other male students were intimidated by her looks. Contrary to what people expected. She had very few dates. And there was one faculty member who seemed oblivious to her refusals. Fortunately, graduation came before the problem became serious.

   Her first job was on a surgical floor in a community hospital. Her college experiences with amorous men prepared her well for dealing with the residents and attending doctors. They pretty much fell into the same categories as college boys, and could be handled the same way. Her best friend growing up was the daughter of a doctor, so she had no illusions as to what marriage to a physician was like, and it was not what she saw for herself. There was one nurse she knew who was determined to land a doctor, but it had no appeal to Anne. To be fair, there were Med students who looked to land nurses for the support they could provide through med school and residencies. It worked both ways. There was Dr. Shulz., A kindly older surgeon, who was a reflexive flirt. He flirted with every female in sight, never pushed things past that. Flirting was the sport in his life. Anne actually came to enjoy the good natured exchange with him, and it was a spot of brightness in her day when he was on the floor. It was said of Dr. Shulz that a woman should only take offense if he didn’t flirt with them.

   Checking the jobs board outside of the cafeteria one day, Anne saw that there were two openings for OR nurses. Anne put in her application immediately and was accepted a short time later in large part due to her reputation as a superior nurse on the floor. Anne took to the OR like a duck to water. After she had been there for a couple of years, the OR had to bring in several agency nurses to cover vacancies that could not be filled due to the nursing shortage. If there was a shortage of nurses generally, there was an acute shortage of nurses in highly specialized areas such as the OR and intensive care. The agency nurses worked on thirteen week contracts, were paid almost double what the going rate for staff nurses was, and had the opportunity to work in exotic locations such as Hawaii, California, Aspen Colorado and Florida. It appealed to Anne enormously, and she signed on. Having a contract gave a nurse a great deal of autonomy, and got one out of the politics involved in being a regular staff member.


   At her last assignment as a “traveler”, as agency nurses were often referred to, Anne encountered her first really serious problem with a surgeon. Dr. Epsom was the chief of surgery, and pursued Anne relentlessly. He had already been married and divorced three times, and had a reputation as a skirt chaser. Unable to take a hint from the humorous deflections, he then took offense at the verbal slaps. He seemed to believe that he was entitled to what the French would call “les amours ancillaires”, or having a tumble with the hired help, and "who was this traveling gypsy to refuse him."

   One day in the OR, Anne was circulating on one of Epsom’s cases. The anestheologist was having difficulties; the anesthesia tech was not answering pages, so Anne had to leave the room several times to get things for the anestheologist. Dr. Epsom’s temper was triggered and he flew into a rage, threatening Anne “If you leave this OR one more time, I am going to tear those tits of yours right off and feed them to the crows”. The room became deathly silent. One felt as if frost could be scraped off the walls. When the procedure was over, Anne typed up a letter describing the incident and got the anesthesiologist and the scrub nurse to sign it as witnesses. The resident who was assisting Dr. Epsom refused, and it was understood by all that he could not afford to cross the chief who could derail his career. Anne took the letter to the office of the president of the hospital and made the receptionist sign for it.

   The next day when she reported for duty, the OR supervisor directed her to report to an office in the human resources department. Inside the office Anne found a chair facing a table with four people sitting at it. Anne was directed to sit down. Feeling like she was facing a firing squad, Anne sat tall, knowing she had a contract as a”traveler”, something staff nurses never had from hospitals. She was also confident that her agency would stand behind her. The people behind the table were introduced. The Vice President for Patient Care, the Corporate Counsel, the Vice President for Human Resources, the Chief of the Medical Staff. After a lot of hemming and hawing and talking around the subject, Anne was given the opportunity to say her say. It was obvious that the brass behind the table feared a lawsuit. Anne told them “I don’t want your money; I don’t want Epsom’s money. I want him to be disciplined just as you would discipline anyone who verbally assaulted another person working here.” There was more hemming and hawing and she was dismissed with a “we’ll get back to you.”

   Anne left the hospital with a sense of foreboding, and stopped off at a shopping center on the way home, picking up several items at a couple of different stores. Arriving home, Anne called her manager at the agency she worked for. Her manager, Kelly, confirmed that she had received a copy of the letter Anne had delivered to the president of the hospital. Kelly told Anne “The agency is behind you one hundred percent, call me as soon as you get a response from the hospital.” That left Anne feeling much better. Having her agency behind her with the force of her contract was very reassuring.
  
   The next day when Anne arrived at work, she was told to go to an office in the administrative wing of the hospital immediately. Arriving at the door of the office, she saw from the nameplate that it was the office suite of the corporate counsel. She went in and the receptionist took her straight back. Anne wondered over the fact that the receptionist did not ask for her name and that she had been taken straight through to the big man’s inner office. Anne removed a pen from her bag along with a small memo pad. She was directed to a comfortable chair directly in front of the attorney’s desk. The attorney jumped right in, and Anne fiddled with the pen, placing the memo pad on the edge of the desk. “You won’t need that, there is actually very little to discuss.” Anne replied to him “Actually, I am informing you that this conversation is going on record.” The attorney countered “A court would not consider notes that you take to be a proper record you know.” “Never the less, I am making a record of this conversation with this pen. Do you understand?”rejoined Anne. “Oh, alright if you must.” replied the attorney. ”As for Dr. Epsom, we do not feel that there is anything in this incident that the hospital needs to address with him. We have also come to the decision that your services are no longer needed here.” With that a security guard entered the office carrying a cardboard box with Anne’s belongings from her locker. She saw the lock on top; the hasp had been cut with a bolt cutter. “The officer will take your ID badge and escort you from the building. You are forbidden to enter the premises again, and if you do you will be prosecuted for trespassing.” The officer took her to her car without comment. Anne called her manager on her cell phone and told her what had occurred. Kelly told Anne “We will see about this. Your contract specifies that you can only be dismissed for a failure to perform up to standards, or misconduct.” “Our position will be that your dismissal is a breach of contract, and the hospital will have to pay off the contract along with a penalty for early termination.” “Of course you will be paid for the remainder of the contract.” “I would also urge you to contact an attorney and pursue the hospital and their chief of staff.” “Our attorney will find someone in your location that you can talk to.”
   A short time later Anne got a call, it was her agency’s attorney. He gave her the name of someone he knew in the city, a fellow who was a classmate of his from law school named Steve. Anne called and set up an appointment for the following day. Steve welcomed her warmly, took her to a very plush conference room, coffee and pastries were served, and they got down to business. Anne presented a copy of her letter, copies of her weekly time sheets that the OR manager had to sign each week. These time sheets also had on them an evaluation of Anne’s work. The evaluations were uniformly excellent. Steve was impressed. Then Anne produced the pen she had bought at Radio Shack, and played the recording for Steve. He laughed out loud. The pen was a digital audio recorder, and had recorded the hospital’s counsel clearly. “That way you got him to agree to being on record was very clever. In this state as in many others, it is illegal to record someone without their consent when they are in a place where they have an expectation of privacy. That’s why businesses customer service phone lines always give you the message that “Your call may be recorded for purposes of quality assurance”. Its total bullshit, it has nothing to do with quality assurance. They are actually getting a record that possibly be used against you if necessary.” We have several options here. You could file a complaint for second degree assault, a criminal charge. Making a threat of physical harm qualifies as assault under this state’s laws, but that could take a long time perhaps a year or more to come to court, the DA’s office would not give it a very high priority. And of course, your surgeon’s counsel would delay and delay, hoping that you or the witnesses would move, lose interest, or otherwise become unavailable.” You have grounds to file suit as a civil matter, against both the surgeon and the hospital, and I would recommend filing a complaint with the state medical board as well. The Board will probably not do much beside say “Bad boy, don’t do it again or we might make you take an anger management class”, but it would bolster your civil case to have them on record that the surgeons conduct was an offense.” A deal was struck that Steve would get one third of whatever he could get from the hospital and the chief, Anne two thirds. Steve predicted that he could bring the matter to an out of court settlement in less than a fortnight, once the other parties understood the case against them. Steve would carefully calibrate the damages sought so that it would be cheaper to settle than fight, and he would raise the aspect of adverse publicity as well." I have a good friend who is a reporter for the city's newspaper. We can apply some pressure that way as well." Steve said. Anne felt great. Without a contract, as would be the case if she was an employee of the hospital, she would have been without recourse. And it was great to have the full backing of her agency.







3 comments:

Anonymous said...

Excellent post. From a well described short history of the nursing profession to a controversial but well written (and needed to be said) story about sexism in the office. As a recent nursing school graduate, I have seen similar situations, and many times nothing is said. Well done!

orfyn1.0 said...

Thank you. My objective has always been to inform as well as tell it as I have seen it. I hope you enjoyed the other chapters as well.

Alanna said...

Still enjoying your blog! Lovely to see that you have been keeping it up :)